KasiStay - Privacy Policy

1. Introduction

KasiStay ("we", "us", or "our") operates the KasiStay.co.za website and related services (the "Service"). This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service.

We are committed to protecting your privacy and complying with the Protection of Personal Information Act (POPIA) of South Africa and other applicable data protection laws.

2. Information We Collect

2.1 Personal Information

When you register and use our Service, we may collect:

Contact information (name, email, phone number)
Identity verification details (ID number for landlords)
Property information (for landlords)
Payment and transaction details
Communication preferences

2.2 Usage Data

We automatically collect information about how you access and use the Service, including:

IP address and device information
Browser type and version
Pages visited and time spent
Other diagnostic data

3. How We Use Your Information

We use the collected data for various purposes:

To provide and maintain our Service
To notify you about changes to our Service
To allow you to participate in interactive features
To provide customer support
To gather analysis to improve our Service
To monitor usage of our Service
To detect, prevent, and address technical issues
For communication based on your consent preferences

Legal Basis for Processing (POPIA Compliance)

We process your personal information on the following legal bases:

Performance of a contract: When providing our services to you
Consent: For marketing communications and optional features
Legitimate interests: For service improvement and fraud prevention
Legal obligation: When required by South African law

4. Communication Preferences

We offer various communication channels with different purposes:

Essential Communications

These communications are necessary for the operation of your account and cannot be opted out of:

Account verification emails
Password reset notifications
Important security alerts
Transaction receipts

Service Communications

These communications are related to your active use of our services:

Tenant application alerts (for landlords)
Application status updates (for tenants)
Booking confirmations
Payment reminders

You can manage these preferences in your account settings.

Marketing Communications

These optional communications may include:

Newsletters
Promotional offers
Service updates
Partner offers

You must explicitly opt-in to receive these communications and can opt-out at any time.

5. Data Sharing and Disclosure

We may share your information in the following situations:

With Service Providers: To monitor and analyze Service usage, process payments, etc.
For Business Transfers: In connection with any merger or sale of company assets
With Landlords/Tenants: Basic contact information for rental transactions
For Legal Reasons: When required by law or to protect our rights

International Transfers

Your information may be transferred to — and maintained on — computers located outside of South Africa where data protection laws may differ. We ensure appropriate safeguards are in place for such transfers.

6. Your Data Protection Rights (POPIA)

Under POPIA and other data protection laws, you have rights including:

Right	Description
Access	Request copies of your personal data
Rectification	Request correction of inaccurate data
Erasure	Request deletion of your personal data
Restriction	Request restriction of processing
Objection	Object to our processing of your data
Data Portability	Request transfer of your data to another organization
Withdraw Consent	Withdraw your consent at any time

To exercise these rights, please contact us using the information below.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal data, including:

Encryption of sensitive data
Regular security assessments
Access controls
Staff training on data protection

However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Data Retention

We retain your personal data only for as long as necessary:

Active accounts: Until you request deletion
Inactive accounts: 3 years after last activity
Financial records: 5 years as required by law

9. Changes to This Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "last updated" date.

You are advised to review this Privacy Policy periodically for any changes.

Privacy Policy